RETURN & REFUND POLICY

RETURN & REFUND POLICY

At Anna d’Oro, your satisfaction is important to us. If your purchase doesn’t meet your expectations, we’re here to help with a simple and transparent return process.

1. RETURN ELIGIBILITY

We accept returns and exchanges within 14 calendar days of the delivery date.

To qualify for a return or exchange, the item must:

  • Be unused and unworn
  • Be in its original condition
  • Include all original packaging, tags, and accessories
  • Be accompanied by proof of purchase or order confirmation

Anna d’Oro reserves the right to refuse returns that do not meet these requirements.

2. HOW TO REQUEST A RETURN OR EXCHANGE

To initiate a return or exchange, please contact our customer support team at:

Email: annadorocontato@gmail.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return or exchange

Once your request is reviewed, we will provide detailed return instructions.

3. DAMAGED OR DEFECTIVE ITEMS

If you receive an item with a manufacturing defect or damage, please contact us within 30 days of delivery.

To help us evaluate the issue, you may be asked to provide:

  • Photos of the item
  • Photos of the packaging
  • A description of the defect

If the issue is confirmed, we will offer one of the following remedies:

  • Replacement of the item
  • Full refund
  • Store credit, when applicable

4. REFUNDS

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to the original payment method used for the purchase.

Please note:

  • Credit card refunds may take several business days to appear on your statement, depending on your financial institution.
  • Processing times may vary among payment providers and banks.

Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrectly shipped item.

5. RETURN SHIPPING COSTS

  • If the return is the result of our error (incorrect item shipped) or a verified product defect, Anna d’Oro will cover the return shipping costs.
  • For all other returns or exchanges, customers are responsible for return shipping expenses.

We recommend using a trackable shipping service, as Anna d’Oro is not responsible for returns lost in transit.

6. NON-RETURNABLE ITEMS

For hygiene and safety reasons, certain items may not be eligible for return if they have been worn, altered, damaged by misuse, or returned without original packaging.

7. CONTACT US

If you have any questions regarding our Return & Refund Policy, please contact us:

Email: annadorocontato@gmail.com

Last Updated: June 10, 2026